Delete Your Pinvia Account & Data

You’re in control of your data. You can delete your account at any time from inside the app or by emailing us.

Fastest: delete in the app

```
Open Pinvia → Profile tab
```

Scroll to the bottom and tap Delete Account

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Confirm the prompt
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We immediately sign you out and begin the deletion process.

What we delete

Within 7 days we permanently delete or anonymize the data linked to your account ID:

Account & identity

Firebase Authentication account (email/UID)

User profile (name, bio, XP/progress), profile photo

Activity

Saves/likes, follows, notification tokens

```
Flags you created
```

Media

Images/files you uploaded to Pinvia (e.g., profile or evidence photos)

Business/Promoter

Your manager/owner/promoter roles and pending applications

Community content

Comments or posts you created are anonymized (author replaced with “Deleted User”) to preserve thread context, or removed where feasible.

Backups: encrypted database and storage backups may persist for up to 30 days before they’re overwritten. We don’t use backup copies for anything else.

Business owners & promoters

If you own/manage a business in Pinvia, please transfer ownership or ask us to unpublish/remove the business before deleting your personal account. Otherwise, the business listing remains but your access is revoked.

Promoter accounts are removed; events you submitted are deleted or reassigned to the hosting business (case-by-case).

Instagram / Facebook connections

If you connected Instagram to Pinvia, we delete stored tokens during account deletion.

For extra control, you can also revoke access directly:

Instagram app → Settings → Security → Apps and websites → remove Pinvia

Facebook (if connected) → Settings & privacy → Settings → Business integrations → remove Pinvia

Request deletion by email

If you prefer, email us and we’ll process it for you.

```
Subject: Delete my Pinvia account
```
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Send to: support@pinvia.co
```

Include: your Pinvia email, username (if set), and (optional) reason

We’ll reply to verify ownership and complete deletion within 7 days of verification.

Legal/retention exceptions

We may retain information if required by law, to prevent fraud/abuse, or to resolve disputes. Aggregated analytics that cannot identify you may be kept.

Questions?

Email info.pinvia@gmail.com — we’re happy to help.